| Sales Questions |
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Why should i sign up with you? |
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Your rates are not the cheapest.
Why should i not choose your competitor? |
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I have not yet made up my mind. Can
i speak to someone first? |
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Do you offer Windows based hosting
plans? |
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What is your standard account activation
time? |
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Do i need to confirm my domain name
upon signup? |
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I have given a wrong domain name.
How can i change it? |
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The domain name i have ordered doesn't
interest me anymore, can i change it? |
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Do i get free IPs? How many? |
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Can i try out your basic packages
first and then upgrade when i am ready? |
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What are the charges for upgrading
/ downgrading of my account? |
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How can i get more IPs? |
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Can i get more bandwidth / disk
space whenever i need? |
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Does that mean i will have all my
webhosting needs handled by CBS once i sign up for your package? |
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Can i get a demo account before
signing up? |
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What is not allowed on your services? |
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Can i host adult sites? |
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Can i host IRC channels? |
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Can i use your services for mass
e-mailing? |
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Can i use your services for SPAMming
/ UCEs ? |
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What is your uptime guarantee? |
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| Technical-Sales
Questions |
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|
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What kind of network will i be hosted
on? |
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Are you offering JSP support? |
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Are you offering ASP support? |
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Are you offering Miva Merchant support? |
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Are you offering OScommerce support? |
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Is there ready SSH access? |
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Do you allow PHP-Nuke? |
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Do you allow ImageMagick / Photo
Gallery? |
|
I need some custom Perl modules
installed. Can you do that for me? |
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Can i install my own custom-scripts? |
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I need some help with certain scripts
i am coding. How do i proceed? |
|
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| Signup
Questions |
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|
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I have received my order confirmation.
What do i do next? |
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I have made the order but i haven't
made my PayPal payment yet. What do i do? |
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I cannot logon to my cPanel/WHM.
|
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I keep getting invalid authorization
errors, but both my User-ID and password are correct? |
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I forgot what is my User-ID and
/ or password. How do i proceed? |
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Why are my clients in other countries
not seeing my site when i am? |
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My client next door can't access
my site, while i can? |
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I can access my site with the IP,
but not with the domain name. What is wrong? |
|
What is a registrar and how do i
update my details? |
|
I have already updated my registrar,
but the site is still not showing? |
|
Why do i see some weird black and
white page with directories? |
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|
| Support
Questions |
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|
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My site is terribly slow or down.
What can i do? |
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I need to reach someone urgently.
What do i do? |
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Something terribly wrong happened.
Can i restore contents from your backup? |
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How do i access my WebMail? |
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How do i access my cPanel? |
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How do i access my Webhost Manager? |
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E-Mails to me are being rejected
when everything is right. What is wrong? |
|
How do i configure my Outlook Express
to receive my e-mails? |
|
How do i configure my Microsoft
Outlook to receive my e-mails? |
|
Can i read my webmail directly than
to read it via cPanel interface? |
|
What is FTP? |
|
How do I check the web usage stats
for my domain? |
|
How do I create my own "404
Not found" error page? |
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|
| Billing
/ Payment Questions |
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|
|
What is PayPal transaction ID and
how do i obtain it? |
|
What is CVV2 code and how do i obtain
it? |
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What kind of payment modes do you
accept? |
|
When does my account get charged? |
|
How can i check my billing status
/ details? |
|
My credit card details need to be
changed. How do i proceed? |
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|
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Sales
Questions |
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Why should i sign up with you?
Every customer is entitled to his / her skepticisms
before committing your dollar to any purchase. We accept the
fact that we are no different. Therefore, we allow a complete
30 day trial for you to ascertain our standards. Afterwhich,
it is your decision, no obligations. |
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Your rates are not the cheapest. Why should
i not choose your competitor?
Maintaining
a certain level of architechture that boasts the amount of uptime
and stability that we guarantee is of certain costs. Our customers
are telling us that their money has been well spent. So don't
let cost decide your choice, let us prove our prices right.
|
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I have not yet made up my mind. Can i speak
to someone first?
Sure, please do let
us hear from you. You can reach us via many means listed here. |
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Do you offer Windows based hosting plans?
No, we are only specialized in Linux based
hosting plans. We will however branch into this popular channel
once we are confident of taking care of your needs. |
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What is your standard account activation time?
We will have most accounts setup within
the hour if ordered during our office hours. Our average setup
time is clocked under 6 hours. |
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Do i need to confirm my domain name upon signup?
Yes, it is absolutely necessary. |
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I have given a wrong domain name. How can i change it?
Due to the administrative and technical
complications associated with the domain name, we have to completely
re-create the order from scratch. For goodwill reasons, this
shall be done free only for the first time. A USD 50.00 charge
is applicable for subsequent changes. |
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The
domain name i have ordered doesn't interest me anymore, can
i change it?
Due to the administrative
and technical complications associated with the domain name,
we have to completely re-create the order from scratch. For
goodwill reasons, this shall be done free only for the first
time. A USD 50.00 charge is applicable for subsequent changes. |
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Do
i get free IPs? How many?
All
our service packages come with 2 free IPs, unless otherwise
stated. |
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Can
i try out your basic packages first and then upgrade when i
am ready?
Definitely. You are even free
to try out a free trial of another package while actively using
another. |
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What
are the charges for upgrading / downgrading of my account?
There are no charges involved. If you are
upgrading your account, we will migrate over all materials to
your new platform if needed. For a downgrade of your account,
we will pro-rate your charges for the month and offer you the
refund. |
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How
can i get more IPs?
Each
additional IP is at USD 1.00 per month. Simply write in to our
sales department. |
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Can
i get more bandwidth / disk space whenever i need?
Definitely. Please do refer to your respective
charts for their prices. Simply write in to our sales
department. |
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Does
that mean i will have all my webhosting needs handled by CBS
once i sign up for your package?
Technically,
yes. However, if you have signed up for our hosting or e-mail
services, we are only offering you that exclusively. Should
you need other services such as web designing, search engine
optimization and so on, please do get in touch with our sales
department on acquiring them separately. |
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Can
i get a demo account before signing up?
Due to security reasons, we don't offer
a demo account. However, do ask for our 30 day free trial period.
Afterwhich, it is your decision entirely, no questions asked.
|
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What
is not allowed on your services?
Please
do read our AUP for a detailed listing
of all restrictions. For all other major restrictions, do read
our FAQs. |
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Can
i host adult sites?
Yes,
you may. However, do check with your local jurisdiction on your
exact compliance. For example, you might be on the wrong side
of law if you are based in Singapore, but not in Panama, US. |
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Can
i host IRC channels?
No,
we do not allow IRC channels. |
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Can
i use your services for mass e-mailing?
Yes, but they do have to be of solicited
content. If the volume being mailed is detrimental to the server's
normal operating conditions, we might step in to advise you
of alternate procedures. |
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Can
i use your services for SPAMming / UCEs?
No, we will not tolerate any such actions
to the slightest degree. Please read our AUPs on the exact implications
and the consequences of such perpetration. |
| |
What
is your uptime guarantee?
We
offer a 99.5% uptime guarantee. Please do read our SLA for finer
details. For a more guaranteed uptime of 100%, with complete
fail over solutions, please do get in touch with our sales
department . |
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| Technical-Sales
Questions |
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What
kind of network will i be hosted on?
Your services are provided from a Dual OC48 network
connection with complete self-healing architechture. Please
do read our network page for complete
details with illustration. |
| |
Are
you offering JSP support?
Yes,
we do, but we don't readily carry JSP servelets. |
| |
Are
you offering ASP support?
No,
we do not support ASP due to its incompatibility with Linux
machines. |
| |
Are
you offering Miva Merchant support?
No, Miva Merchant does not come bundled with
our hosting packages. We can install it for you on our dedicated
server packages though. |
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Are
you offering OScommerce support?
No,
Miva Merchant does not come bundled with our hosting packages.
We can install it for you on our dedicated server packages though. |
| |
Is
there ready SSH access?
Yes,
JailAccess will be provided for all accounts. Do ask your account
manager to activate it once your account is issued. |
| |
Do
you allow PHP-Nuke?
Yes,
we do. |
| |
Do
you allow ImageMagick / Photo Gallery?
Yes,we do. |
| |
I
need some custom Perl modules installed. Can you do that for
me?
Surely. Simply drop us the modules
needed and your domain name. |
| |
Can
i install my own custom-scripts?
Yes,
you may. The scripts will have to be tested and verified secure
before we allow them on board though. |
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I
need help with certain scripts i am coding. How do i proceed?
Sure, if it is just a bit of tweaking, we
don't mind helping you out. For all other services though, standard
technical charges do apply. |
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|
| Signup
Questions |
| |
I
have received my order confirmation. What do i do next?
Thank you for taking the first step. Our
sales staff will have your account processed and dispatched
to the next available account manager, who will setup your account
and send you a welcome e-mail. All necessary information will
be in that e-mail. |
| |
I
have made the order but i haven't made my PayPal payment yet.
What do i do?
Even if your order has
been successfully submitted, your account setup will be pending
until your first payment has been made. Do make your payment
to sales@cbs-international.com and drop us the transaction ID.
|
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I
cannot logon to my cPanel/WHM
If
this is the first time you are trying to connect, chances are
that your account has not been setup yet. Please do wait for
our welcome e-mail to reach you and follow the instructions
therein. |
| |
I
keep getting invalid authorization errors, but both my User-ID
and password are correct?
If this is
the first time you are trying to connect, chances are that your
preferred User-ID and password are different from those setup.
Please refer to your welcome e-mail for the exact details. If
otherwise, please post a support ticket. |
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I
forgot what is my User-ID and / or password. How do i proceed?
After 3 invalid attempts, there will be
a form where you can have the details mailed to the default
e-mail account. If you cannot reach your e-mail account, please
do post a support ticket. |
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Why
are my clients in other countries not seeing my site when i
am?
DNSs in certain countries resolve
faster than those in others. Which is why there is this inconsistency
across different areas of the globe. They will eventually resolve
over, but at a later time. |
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My
client next door can't access my site, while i can?
Different ISPs have different internet exchanges
which they serve from. Their DNSs might take a slightly longer
time to refresh, and hence this inconsistency. They will resolve
eventually, albeit taking slightly longer.
|
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I
can access my site with the IP, but not with the domain name.
What is wrong?
Your DNS has not propagated
over to its nameservers yet. If you have already updated your
registrar, it might take 24-72 hours for the process to complete.
Please do update your registrar immediately if you haven't done
so. |
| |
What
is a registrar and how do i update my details?
A registrar is an ICANN affiliated body
who will be responsible for assigning you your domain name.
If you have registered the domain with us at CBS, we will take
care of all such pointover details. If you have registered your
domain with another registrar, please do contact them on the
exact procedures to update your domain details. |
| |
I
have already updated my registrar, but the site is still not
showing?
Do allow 24-72 hours for the
changes to take effect. |
| |
Why
do i see some weird black and white page with directories?
Congratulations! You are now seeing the
directory listing page and have successfully setup your account.
Upload your index page to the public_html folder and your site
will go "live". |
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|
| Support
Questions |
| |
|
| |
My
site is terribly slow or down. What can i do?
Do check other internet services to ensure that your account
is having problems indeed and not your internet connection which
is having problems. Once you are positive, do post us a support
ticket immediately. |
| |
I
need to reach someone urgently. What do i do?
Our pool of helpdesk assistants are always available via support@cbs-international.com.
For immediate interaction, do give us a call or talk to us over
our live channels. |
| |
Something
terribly wrong happened. Can i restore contents from your backup?
Yes, you may. Do write in to our support
team with the exact details. Though we do have our own archives,
we always recommend our clients to maintain their own backup. |
| |
How
do i access my WebMail?
Access your
webmail via;
http://yourdomainname.com/webmail
or
http://yourdomainname.com:2095 |
| |
How
do i access my cPanel?
Access your cPanel via;
http://yourdomainname.com/cpanel
or
http://yourdomainname.com:2082 (non-secure mode)
https://yourdomainname.com:2083 (secure mode) |
| |
How
do i access my Webhost Manager?
Access your Webhost Manager(whm) via;
http://yourdomainname.com/whm
or
http://yourdomainname.com:2086 (non-secure mode)
https://yourdomainname.com:2087 (secure mode) |
| |
E-Mails
to me are being rejected when everything is right. What is wrong?
Your diskspace could be completely used
up. If increasing your diskspace limit for your mailbox does
not help, do post us a support ticket with the error message.
|
| |
How
do i configure my Outlook Express to receive my e-mails?
----- |
| |
How
do i configure my Microsoft Outlook to receive my e-mails? |
| |
|
- From the Tools menu, click
Services |
| |
|
- From the Services dialog box, click Add |
| |
|
- From the Generic name Properties dialog box,
in the Mail Account text box, enter a name for the account (i.e.,
any generic name you prefer) |
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|
- In the Name text box, enter your full name,
or what you would like to appear as your name in all e-mails |
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|
- In the Organization text box, enter the name
of your organization |
| |
|
- In the E-mail address text box, enter your
e-mail address
(e.g., yourname@yourdomain.com) |
| |
|
- And in the Reply address text box enter your
e-mail address if you want all replies to come to the same address
or an alternate address. |
| |
Can i read my webmail directly than to read
it via cPanel interface?
Yes, you may.
Access your webmail via;
http://yourdomainname.com/webmail
or
http://yourdomainname.com:2095 |
| |
What is FTP?
FTP is
the abbreviation for File Transfer Protocol. This mode is absolutely
necessary for you to up / down-load your files from your remote
computer to the server and vice versa. There are many such free
tools available on the net. |
| |
How do I check the web usage stats for my domain?
Logon to your cPanel. Use tools such as
Webalizer or Analog stats to get the complete traffic breakdown
on your website. |
| |
How do I create my own "404 Not found" error page?
Not only your "404" page, but
all your error pages can be custom made. Logon to your cPanel
and access "Custom Error Pages" to edit your own error
pages. |
| |
|
| Billing
/ Payment Questions |
| |
|
| |
What is PayPal transaction ID and how do i
obtain it?
Paypal Transaction ID is
a long list of alphanumeric characters which will be in your
confirmation e-mail which will be sent to you upon any successful
transaction. Once you have received the e-mail after making
your payment to us, please do mail us the transaction ID. We
cannot proceed to setup your account if you are using paypal
and have not yet provided us the ID. |
| |
What is CVV2 code and how do i obtain it?
CVV2 code, or more commonly known as the
security code, is a 3 digit number found at the back of your
card. If you have trouble locating it, please do e-mail us a
scanned image of your card or fax it to us and we will take
care of the matter. |
| |
What kind of payment modes do you accept?
Credit Cards
- Our most preferred mode of transaction.
Interbank Transfer
- There will be a nominal transaction charge for this mode.
Charges differ from banks to banks and please check with your
local agent for details.
Paypal Transfer
- All payments are to be made to sales@cbs-international.com
Western Union Money Transfer
- An additional USD 10.00 surcharge is applicable
for all payments under this mode. Please do check with your
local agent for additional charges on your end.
|
| |
When does my account get charged?
Your account will be renewed on the 1st of each
month. All new accounts will be pro-rated for the number of
days of the current month and billed separately. |
| |
How can i check my billing status / details?
You can logon to your individual billing
account at billing.cbs-international.com |
| |
My credit card details need to be changed.
How do i proceed?
Login to your individual
account at billing.cbs-international.com and follow the on-screen
instructions there. |
|
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HOME
 NETWORK
FAQ
CONTACT
US
2001-2004
(c) CBS International LLC, All rights reserved. Read
our policy
page |
| |
"Creative Business Solutions has been formed as an indiividually
operational unit, fully independent and managed by its own nucleus
of management staff. For the first time, its administrative department
has moved...."
