CBS International:: Technical Outsourcing; Simple, easy solutions to offload all technical complications

1st Feb, 2004

"Creative Business Solutions has been formed as an indiividually operational unit, fully independent and managed by its own nucleus of management staff. For the first time, its administrative department has moved...."

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Technical knowledge is not just the know-how of problem resolutions. Efficient and quality support speaks volumes for your corporate image and reliability.

By reducing your costs and having the assurance when it comes to support related issues, there simply is no price value for a perfect, sound platform. Freeing you to confidently tackle more profitable issues on other fronts, our services are a boon to the budding technopreneur.

Go in the direction that most Fortune 500 companies are going; OutSource your backend operations.

Technical Solutions::Re-Structure and Relax

* Total Anonymity

We operate totally behind the scenes.Working as your support staff,
your clients will enjoy superior customer service., instananeously!

* Quality without the strings

2 hours of response time. 9 hours of resolution time. That it is our guaranteed
timings to you. With our wide range of staff, we can make such promises.

* Pool of Experience, Knowledge

Encompassing a large team where each engineer is experienced in
his / her own area, your support issues will never be given the run-around.

* Centralised, Logging System

Have a ticketing system installed and all emails in and out will be logged
and itemized with a unique tracking number.

To be in control, at your own convenience.

* Reduced Support Costs

Don't bungle with in-house staff and employment costs.
Push us all that headache. For a flat fee, support will be a musical word to your ears

Service Type	Hours based
Monthly Limit	10 man-hours
Unit Purchase	$ 25.00 (pre-payment)
	$ 35.00 (overages)

Hours based; for scripting, and server admin tasks

Service Type	Ticket based
Monthly Limit	50 Tickets
Unit Purchase	$ 3.00 (pre-payment)
	$ 4.00 (overages)

Ticket based; for handling multiple issues and sources

Service Type	Server based
Monthly Limit	No. Of Server(s)

Server based; unlimited issues and tickets

Centralised Ticketing Helpdesk
Install a simple automated helpdesk system which will provide a central support platform. Each ticket will be logged with unique identification numbers and archived centrally. This will provide for easy tracking and reviewing whenever necessary. For an amount so affordable, this is the sound solution for those who want to be in control.
	$ 29.95 One-Time Fee
Custom Support Service
We do understand that servers come in countless variations. Multiply them against the various language supports and customer queries, the combinations can be literally endless. Which is why we are not willing to pen down all plans, simply because we cannot. Get in touch with our sales assistant and let us custom make your support team.
From $ 99.95 monthly

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