CBS <> Feature Guide
 

Anonymous E-Mail Support
  All customer support queries are routed through a Support Ticket System which could be installed for you on your servers. Customers contact the support team and are serviced by Tech Support only via the ticket system . This way , all replies are tracked, monitored and archived. In effect, for your customers, Support Service is equivalent to an In-House Team.

If you do not intend to use a Support Ticket System, we can still transparently blend into your support stream. When you sign up with CBS, you will need to assign an address, dedsupport@youraddress.com, which will forward to our address. All queries are sent to dedsupport@youraddress.com. This way, you can seamlessly shift support over to the CBS Support Team without even letting your customers know the difference.
Also See
 
  Support Ticket
  Complete Branding / Integration
  24x7x365 Support


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